TNY Services

TNY Management Consultants provides consulting services in the areas of:

· Quality Management Systems, management principles, methods and frameworks

· Staff development using Root Cause Analysis (RCA) & problem solving techniques

· Capability Maturity Model Integrated DEV, +SAFE and ACQ Extension Frameworks

· Risk Management and Process FMECA

· Balanced Scorecards dedicated to the specific needs of the organisation

· Six Sigma® DMAIC project methods and statistical process analysis

· Lean Office and Lean Manufacturing including Value Stream Mapping

· Process Engineering and Process Mapping

· Independent Audit Services for ISO9001, ISO14001, AS4801, ISO17020 & ISO17025, FCA/PCA

· Independent business and management reviews

· Contractor product test witnessing

· Social Responsibility and Customer Satisfaction Frameworks

· One on one and team mentoring in management applications

 

#1 Complaints handling and customer satisfaction frameworks

So often in business we talk about the customer as if they were not a stakeholder and we believe we understand their needs without actually ever taking the time to ask. Enhancing customer satisfaction by creating a customer-focused environment that is open to feedback (including complaints) works at  resolving any complaints received, and enhancing the organization's ability to improve its product and customer service.

#2 Quality and Business Improvement management services

TNY offers flexible and catered solutions for your business in developing and implementing Quality Management Systems, management principles, methods and frameworks. we are able to offer one on one and team training, coaching or mentoring in management applications.

Often overlooked in business is the relation between our business management system and the ever increasing need to address Social Responsibility. TNY offers services to assist its clients in developing these frameworks

Together with improvement we often realize there is a need for change TNY offers Change Management and
Project Management in these practices and can help you steer your organisation through challenging times for many businesses.

#3 Risk Management, Root Cause Analysis and Process Failure Modes Effects & Criticality Analysis  

Often misunderstood, poorly implemented or just overlooked in business management systems is the need for robust Risk Management. Together with Process FMECA, TNY can assist your  organisation with establishing simple to use methods for developing effective preventive measures for process. In addition, TNY provides staff development in Staff development using Root Cause Analysis (RCA) & problem solving techniques to assist you on your improvement journey.

#4 Lean, Six Sigma®, Process Engineering & Mapping and Balanced Scorecard

TNY offers services utilising process improvement (PI) project methods and Statistical process analysis to support PIs. we take the time to listen to you so you can implement a programme so you can fully understand and analyse the customer and stakeholders' experiences and/or business imperative. Balanced Scorecards dedicated to the specific needs of the organisation should be developed on an individual basis. one size does not fit all.

#5 Independent Audit, Inspections and reviews

TNY possesses the competencies to provide your business Independent Audit Services for ISO9001, ISO14001, AS4801, ISO17020 & ISO17025, FCA/PCA, Contractor product test witnessing and independent business and management reviews. You might be a little surprised and shocked at the gaps that exist in your systems, especially around Quality Assurance of Quality Assurance.

 

 

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Copyright © 2009 TNY Management Consultants Pty Ltd
Last modified: 11/23/09